Terms of Service

Last updated: March 12, 2026 · Effective immediately

These Terms of Service ("Terms") govern your use of the services provided by Drifting Clouds ("we", "our", "us"), a technology consultancy based in Turku, Finland. By engaging our services or using our website (driftingclouds.fi), you agree to these Terms.

1. Services

Drifting Clouds provides the following professional services:

• IT Consulting: cloud infrastructure, security audits, IT strategy, DevOps, and cost optimisation
• AI Assistant Solutions: custom AI chatbots, workflow automation, AI integration, data analysis, and training
• Software Development: web applications, API development, system integration, and ongoing maintenance

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate proposal or statement of work ("SOW") agreed upon by both parties before work begins.

2. Engagement Process

1. Initial consultation: we discuss your needs and assess how we can help
2. Proposal: we provide a detailed proposal including scope, deliverables, timeline, and pricing
3. Agreement: upon your written acceptance (email is sufficient), the engagement begins
4. Delivery: work is delivered according to the agreed milestones and timeline

3. Pricing and Payment

3.1 Pricing

• IT Consulting: from €120 per hour, or project-based from €2,000
• AI Assistant Solutions: from €5,000 per project
• Software Development: from €3,000 per project

Final pricing is confirmed in the SOW for each engagement. All prices are in euros (EUR) and exclude VAT unless otherwise stated.

3.2 Payment Terms

• Invoices are due within 14 days of issuance unless otherwise agreed
• Project-based work is billed by milestone as defined in the SOW
• Hourly consulting is billed monthly in arrears
• Payments are processed securely via Stripe or bank transfer
• Late payments may incur interest at the rate permitted under Finnish law (currently the reference rate + 8%)

3.3 VAT

VAT is applied in accordance with Finnish and EU tax regulations. Business clients within the EU may be eligible for reverse charge mechanism where applicable.

4. Refunds and Cancellations

4.1 Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on initial consultations. If you are not satisfied, we will refund the consultation fee in full.

4.2 Consulting Sessions

Scheduled consulting sessions may be cancelled at least 48 hours in advance for a full refund. Cancellations within 48 hours are non-refundable but may be rescheduled once at no extra cost.

4.3 Project-Based Work

You may terminate a project engagement at any time by providing written notice. Upon termination:

• Completed and approved milestones are non-refundable
• Undelivered milestones will be refunded in full
• Work in progress will be billed proportionally based on completion
• All deliverables completed up to the point of termination will be handed over to you

4.4 Refund Process

To request a refund, contact info@driftingclouds.fi with your project reference. Refunds are processed within 10 business days to the original payment method.

5. Intellectual Property

5.1 Client Ownership

Upon full payment, all custom deliverables (code, designs, documentation) created specifically for you become your property. You receive full ownership and all associated intellectual property rights.

5.2 Pre-Existing Materials

Any pre-existing tools, libraries, frameworks, or methodologies that we use remain our property. You receive a perpetual, non-exclusive licence to use these materials as part of the delivered solution.

5.3 Open Source

Where open-source components are used, they retain their original licences. We will document all open-source dependencies in the project deliverables.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives termination of the engagement for a period of 3 years. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

7. Warranties

• We warrant that our services will be performed with professional care and skill
• Software deliverables include a 90-day warranty period for defect fixes at no additional cost
• We do not warrant that software will be entirely free of minor defects, but we commit to resolving any material issues promptly

8. Limitation of Liability

• Our total liability for any engagement shall not exceed the total fees paid for that engagement
• We are not liable for indirect, consequential, or incidental damages, including lost profits, lost data, or business interruption
• These limitations do not apply in cases of wilful misconduct or gross negligence

9. Client Responsibilities

To ensure successful delivery, you agree to:

• Provide timely access to necessary information, systems, and personnel
• Review and provide feedback on deliverables within the agreed timeframes
• Ensure that any materials you provide do not infringe on third-party rights
• Maintain appropriate backups of your own data and systems

10. Termination

Either party may terminate an engagement:

• By mutual written agreement at any time
• With 14 days' written notice for ongoing consulting arrangements
• Immediately if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice

Upon termination, all completed work and deliverables will be handed over subject to payment of outstanding fees.

11. Force Majeure

Neither party shall be liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, or infrastructure failures.

12. Governing Law and Disputes

These Terms are governed by the laws of Finland. Any disputes arising from these Terms or our services shall be resolved as follows:

1. Negotiation: the parties shall first attempt to resolve the dispute through good-faith negotiation
2. Mediation: if negotiation fails, the dispute may be referred to mediation under the rules of the Finland Chamber of Commerce
3. Court: if mediation fails, the dispute shall be settled by the District Court of Turku, Finland

13. Modifications

We reserve the right to update these Terms at any time. Changes take effect when posted on this page. Existing engagements continue under the Terms in effect at the time of agreement unless both parties consent to updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact

For questions about these Terms, contact us at:

Drifting Clouds
Email: info@driftingclouds.fi
Phone: +358 44 041 1200
Turku, Finland